Return & Warranty

You must use our return authorization form or call for a return authorization. Product returned to Texas Legacy Brands through no fault of the company will be subject to a 25% restocking charge. Shipping and handling charges along with any charged freight are NONREFUNDABLE in all occurrences with Texas Legacy Brands. All returns must be shipped prepaid and goods must be in resalable condition to receive credit. NO RETURNS AFTER 14 DAYS. NO RETURNS AFTER CHRISTMAS. ALL APPROVED RETURNS WILL BE FOR MERCHANDISE CREDIT ONLY.

* There are exceptions to our Return Policy including, but not limited to Special Order products, orders outside the continental U.S., and shipments delivered via common carrier. Please use our return authorization form to obtain a Return Authorization (RA) before returning any product.
If damage occurs during shipping, you must immediately document the damage with the delivering carrier. Call us or use our shipment claim form immediately to file a damage claim. Keep all packing material and the box merchandise was shipped in for inspection; failure to do so will result in a rejected claim. All damage must be noted on motor freight bills when signed at time of delivery; failure to do so will result in a rejected claim by the carrier.

* Exceptions may be made if we ship a product by error or if a product is defective and special arrangement is made in writing (online, mail or fax) and confirmed by our staff in advance within 48 hours of receiving shipment. NO RETURNS AFTER 14 DAYS. ALL APPROVED RETURNS WILL BE FOR MERCHANDISE CREDIT ONLY.
Texas Legacy Brands, dba Texas Legacy Brands, warrants our products to be free of defects and workmanship for a period of 90 days from date of shipment with proof of purchase. Texas Legacy Brands, assumes no responsibility in any event for payment or incidental or consequential damages, including, without limitation, costs relating to removal, installation or reinstallation of the products, or damages for personal injury or property.